The Lexcel accreditation is a well-known legal scheme that serves as a model kitemark for law firms. Clients can rest assured that a firm with this accreditation will have established superior business management and client care standards. The accreditation strives to establish defined, high-quality requirements for law firms in order to ensure quality management and top-rated client service. Research shows that Clients of Lexcel Accredited Law Firms will experience more timely responses to communications, more accurate cost estimates, and more detailed explanations of how charges are calculated, than if they were to instruct a non-accredited firm.
In order to receive the accreditation, the team here at Hodgkinsons Solicitors were required to undergo the annual audit. An experienced Lexcel assessor conducted the audit which comprised of staff interviews, extensive file reviews and background checks. We were required to demonstrate that our working methods, in a variety of areas, including file and case management, structure and strategy, risk management, financial management, client care, information management and people management, exceeded the requirements of Lexcel.
Our Company was recognised, upon completion of the audit, for having strong procedures and systems in place. The team here at Hodgkinsons Solicitors were commended for their attention to detail and proactive approach to the annual assessment.
We are therefore pleased to announce that Hodgkinsons Solicitors passed the assessment with flying colours and continues to be accredited as a scheme member recognised by the Law Society of England and Wales. We believe that this achievement continues to demonstrate the high level of service, management and satisfaction we provide to our clients. Passing this assessment not only shows our commitment to customer care and best practices, but also reflects the dedication and hard work of all of our employees.
Christopher Gough, Lexcel Assessor commented: “Che Shing Li and the rest of the management team at Hodgkinsons are always proactive when preparing for the annual Lexcel assessment. Plans, policies, procedures and reference documents are thoroughly reviewed and updated to reflect legislative and practical changes affecting the management of the practice. Training records indicate a broad commitment to ensuring that staff are kept up to date. ‘Attention to detail’ is the phrase that comes to mind in relation to the practice’s approach to maintaining Lexcel accreditation”
The comments raised by the Lexcel Assessor clearly demonstrate that the team at Hodgkinsons work tirelessly to improve the level of client care that they provide in order to meet and exceed Lexcel’s standards. It provides assurances that when you choose to instruct Hodgkinsons to handle your legal matter, you can be confident that it is handled in a safe, professional manner.
At Hodgkinsons Solicitors, our Lawyers can assist with a comprehensive range of legal services from Family Law and Wills & Probate through to Conveyancing. If you require legal advice, our expert Lawyers can act for Clients based not only in Skegness, rural Lincolnshire and the East Midlands to include Louth, Boston, Lincoln, and Grimsby but also Nationwide depending upon your enquiry. To get in touch call Hodgkinsons Solicitors, Skegness, on 01754 897150 or submit a contact form and a member of the relevant Team will contact you.