In the legal profession, the Lexcel accreditation is a recognised scheme which provides assurance that the accredited firm have excellent client care and high standards of business management. In order to achieve the accreditation, Hodgkinsons were required to undergo a comprehensive assessment process. This included background checks, on-site visits, file reviews and employee interviews which were held by an experienced Lexcel assessor. Throughout the independent assessment Hodgkinsons were required to prove that they meet the required standards in seven different areas which included:
- Client Care
- Risk Management
- People Management
- Structure and Strategy
- Financial Management
- Information Management
- File and Case Management
The Lexcel badge is known to be the kitemark for Law firms. The accreditation sets out specific rules and guidelines which hope to raise the standard of service provided by legal firms and to promote a quality management approach. Client satisfaction is important to Hodgkinsons and by aiming to excel in the standards proposed by the Lexcel assessment, we can offer a consistently high level of service and satisfaction across our entire organisation.
Passing this vigorous audit demonstrates not only Hodgkinsons’ commitment to Client Care, but also our commitment to best practice in all areas. Our employees, both Solicitors and support staff, demonstrate the standards required. Our teams will always handle their work in a very diligent manner so that Clients receive an exceptional level of client care in which their data protection remains priority.
To retain this accreditation is a reflection of the skill, dedication and hard work put in by every member of our Teams. Our dedicated Compliance Team spend a considerable amount of time identifying, reviewing and updating our policies and procedures to ensure that we meet the highest standards expected by Lexcel. Hodgkinsons Solicitors will continue to adopt and improve their processes and procedures to ensure that they always secure a successful audit result. Adhering to the proposed rules has enabled the Company to develop operational procedures and practices which allow them to provide their Clients with a top-rated service. We have strong and consistent procedures in place to achieve effective risk management so that when you choose Hodgkinsons, you can be confident that your matter is being handled in a professional and safe manner.
As a Lexcel accredited firm, this means that our Clients know that we hold an exceptional standard of practice, giving them confidence to know that their investment in our services is worthwhile. There are distinct benefits for Clients who choose to instruct a Lexcel accredited firm. It has been found that Clients of accredited practices, such as Hodgkinsons, experience more timely responses to communications, more accurate cost estimates and more detailed explanations of how charges are calculated, than if they were to instruct a non-accredited firm.
Marie Leary, HR Manager & Assistant Director commented: “We are delighted to have once again, achieved this prestigious accreditation. Our Compliance Team will continue to develop our practice management and client care standards to provide the best possible service and legal advice to all our Clients."
At Hodgkinsons Solicitors we have a comprehensive range of dedicated Solicitors in a variety of legal fields who are waiting to help you. If you require legal advice, our expert Solicitors can act for Clients based in Skegness, rural Lincolnshire and the East Midlands to include Louth, Boston, Lincoln and Grimsby. To get in touch call Hodgkinsons Solicitors, Skegness, on 01754 897150 or submit a contact form and a member of the relevant Team will contact you.