The Lexcel accreditation is a recognised scheme in the legal profession and an exemplary kitemark for law firms. This particular certification provides reassurance for Clients that the firm have implemented exceptional standards of business management and client care.
To achieve the accreditation, the Team here at Hodgkinsons Solicitors were required to undergo an annual Lexcel audit in October. The audit involves a comprehensive assessment process which includes employee interviews, file reviews, background checks, and on-site visits which were conducted by an experienced Lexcel assessor. As a Company we had to demonstrate that our working practices exceed the standards required by Lexcel in a number of areas including file and case management, structure and strategy, risk management, financial management, client care, information management, and people management.
The accreditation aims to implement specific, high quality standards for law firms to guarantee quality management and a top-rated service for Clients.
Upon conclusion of the audit our Company was praised for the robust procedures and systems we have in place. It was noted that the steps taken by both the Company and our employees to continue to work in the difficult circumstances during the COVID-19 pandemic are excellent. The dedication and hard work of all our Teams was also highlighted. Our Team work relentlessly to improve the level of customer service we provide to ensure we achieve above and beyond the standards proposed by Lexcel.
We are delighted to announce that Hodgkinsons Solicitors continue to be certified as a scheme member recognised by the Law society of England and Wales as we successfully gained re-accreditation to Lexcel. We believe that this achievement continues to demonstrate the high level of service, management, and satisfaction we provide to our Clients. Passing this assessment not only demonstrates our commitment to Client care and best practice, but it is also a reflection of the dedication and hard work of all our employees, both our Lawyers and support staff.
Our Compliance Team are dedicated to identifying, reviewing, and updating our policies and procedures to guarantee that we meet the highest standards expected by Lexcel and we will continue to do so to ensure that we are always successful in achieving an outstanding audit result. We have strong and consistent procedures in place which are constantly being adapted and improved to ensure we provide a top-quality service. The Lexcel accreditation is a verification that when you choose Hodgkinsons, you can be confident that your matter is being handled in a professional and safe manner.
There are definite benefits for Clients who choose to instruct a Law firm accredited by Lexcel. Research shows that Clients of Lexcel Accredited Law Firms, such as Hodgkinsons Solicitors, will experience more timely responses to communications, more accurate cost estimates, and more detailed explanations of how charges are calculated, than if they were to instruct a non-accredited firm.
Marie Leary, HR Manager & Assistant Director commented: “We are delighted to have once again achieved this esteemed accreditation. The year 2020 has challenged the way in which we operate, therefore, our Compliance Team have been working relentlessly to develop our practice management and client care standards to provide the best possible service and legal advice to all our Clients in the current circumstances."
At Hodgkinsons Solicitors our Lawyers can assist with a comprehensive range of legal services from Family Law and Wills & Probate, to Conveyancing. If you require legal advice, our expert Lawyers can act for Clients based in Skegness, rural Lincolnshire and the East Midlands to include Louth, Boston, Lincoln, and Grimsby. To get in touch call Hodgkinsons Solicitors, Skegness, on 01754 897150 or submit a contact form and a member of the relevant Team will contact you.